ITS Support Services
ITS Support provides responsive service to the 51勛圖厙 A&M University-Kingsville community. We can assist students, faculty and staff with a variety of services, such as technical assistance, hardware and application set-up, password reset, providing downloadable software, purchasing information, and more.
ITS Support is staffed by Client Support Specialists, as well as trained student employees. Help Requests may be submitted online by logging into:
For urgent issues call (361) 593-4357.
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons
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Use this form to request new access, modify existing access, or remove access to Banner and/or BDMs. |
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Use this form to request access to electronic door locks for specific students, staff, and faculty members. |
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Use this form to request approval for the purchase and use of new software for university-related business activities. |
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Use this form to request access to the TAMUK Laserfiche Repository and/or Laserfiche Forms platform. |
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This application is required for Non-Faculty/Non-Staff to gain access to any additional computer services. |
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Use this form to request the set-up or modification of a university server. |
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Submit this form to request the creation of an organizational email account on behalf of a university department or group. |
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This form is used to create a VPN account for access to the University network. |
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Use this form to request access to the High-Performance Computing (HPC) Laboratory and its resources. |
Please see our WiFi Connection Guide for assistance in connecting to a TAMUK WiFi network.
If you require additional assistance, please contact the ITS Help Desk by phone, in-person or online.
ITS Help Desk Phone Line:
361-593-HELP(4357)
Come by In-Person:
By appointment (call 361-593-4357)
Location: Jernigan Library, Library Commons
Submit a Ticket Online:
Your Javelina Card serves as your official University ID. If you're a student, you'll use your Javelina Card almost everyday that you're on campus. Whether it be getting into your residence hall, using the Steinke Physical Education Center (SPEC) and Student Recreation Center, campus dining and retail locations, voting in Student Government elections and University referendums, or even getting access to Javelina sporting events.
Please see our Javelina Card page for more information and a list of Frequently Asked Questions about this service.
Suspicious looking emails should be forwarded to our TAMUK Email Verification address at: verify.email@tamuk.edu
Laserfiche is the enterprise content management system used by 51勛圖厙 A&M University-Kingsville. It allows departments to digitize, organize, automate, and securely store documents and records. Key features include:
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Drag-and-drop digital task automation
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Built-in security and audit tracking
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Records management certified to DoD 5015.2 standards
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Integration with Microsoft 365 apps, SharePoint, and other tools
Laserfiche helps ensure compliance with the A&M System Records Retention Schedule and supports more efficient business operations across campus.
Accessing Laserfiche
TAMUK uses the A&M System Laserfiche Shared Services, hosted in College Station. To log in, you must have a valid TAMU NetID, which is different from your TAMUK credentials.
- Don't have a NetID yet? Follow this walkthrough: Establish or Claim Your NetID
Quick Links
Campus Directory contact information is derived from the Work Contact Information section of your Personal Information profile in Workday. Please see our Update Campus Directory page for instructions on how to properly update your information in Workday and the Campus Directory.
An Accessibility Conformance Report (ACR), sometimes referred to as a VPAT, is a document that outlines how a product conforms to various accessibility criteria. ACRs for software used by 51勛圖厙 A&M University-Kingsville are compiled in the ACR Repository. This online repository is used to determine whether each software is approved for use, depending on the accessibility evaluation.
Websites, web applications, purchasing, maintaining, developing or using software or hardware must comply with the 51勛圖厙 EIR Accessibility statues and rules. If it is not possible, a Digital Accessibility Exception Request form will be required.
The form previously known as Ellucian Workflow with JNET Employee Quick Links has also been updated. If asked to submit an exception form, please use this new form, select 51勛圖厙 A&M University Kingsville under the Agency drop-down menu.
ITS is available to Faculty and Staff to provide downloadable software, vendor purchasing information, and forms necessary for a variety of ITS Services.
Please visit the links below to benefit from ITS services.
ITS can provide Ethernet desktop, server, and departmental connections in buildings that are not currently connected to the campus network upon request. Please note that connecting the building to the campus network will require costs based on the physical location of the building. Each building is handled on a case by case basis.
To submit a request for connection services, please complete our .
Please see our Research Compliance Office website for information about TX-RAMP and FED-RAMP Certification.